Position
Position
We are looking for a talented IT Help Desk to join our growing IT team and support IT activities, provide services to employees, and be involved in planning and implementing IT projects.

IT Help Desk

Tel Aviv

What you will do:

  • Install and troubleshoot end-user equipment, software, hardware, multimedia, and telecommunications systems.
  • Respond to requests for technical assistance (in person, via phone, Teams, E-mail).
  • Diagnose and resolve technical hardware and software issues.
  • Provide assistance, coordination, and follow-up on client questions and problems.
  • Redirect issues to the appropriate resource.
  • Identify situations requiring urgent attention.
  • Setup of production and development IT systems.

 

Minimum qualifications:

  • At least 2+ years of experience as a Help Desk/IT Support Specialist.
  • High customer orientation skills and communication skills for interfacing with employees in a multitasking environment.
  • Familiarity with hardware components (desktops, laptops, and servers).
  • Good understanding of an IT backend environment (Technologies above).
  • Well-experienced in supporting end-user desktop applications.
  • Knowledge of networking components and infrastructure.
  • Solid knowledge of information security principles and practices.
  • Adaptable and flexible in a fast-changing industry and work environment
  • Fluent in Hebrew & English

Technologies in use and Preferred qualifications:

  • Virtualization using VMWare products (ESXi specifically)
  • Network management (Cisco and Arista)
  • Firewall management (Palo Alto)
  • Storage management (Dell EMC and IBM FlashSystem)
  • Windows and Linux operating systems
  • Python scripting
  • Windows domain environment (AZURE / DC / DNS / DHCP / WDS)
  • AWS Cloud

 

Employment Type

  • Full-time
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Israel

Begin Road 132, Tel Aviv
Azrieli Towers, Square Tower 35th floor
6701101
+972 74 7024374
The Netherlands

Barbara Strozzilaan 101, Amsterdam
1083 HN
Gibraltar

World Trade Center
6 Bayside Road, Unit 1.02
GX11 1AA